Effective Date: July 25, 2026

1. Overview


At KechBeldi, customer satisfaction is important to us. If you are not fully satisfied with your purchase,

you may request a return under the conditions outlined below.

This policy applies to all purchases made through our website.

2. Return Period


You may request a return within 14 days from the date you receive your order.

Requests submitted after this period may not be accepted.

3. Return Conditions

To be eligible for a return, items must:

  • Be unused and in the same condition as received
  • Be returned in original packaging
  • Include all accessories, labels, and documentation
  • Include proof of purchase or order number


Items returned used, damaged, incomplete, or altered may not qualify for a refund.

4. Non-Returnable Items

  • Personalized or custom-made products
  • Items made specifically per customer request
  • Products not suitable for return due to hygiene or safety reasons
  • Gift cards or digital products (if applicable)

5. How to Request a Return

To request a return, contact us at:

📧 support@kechbeldi.com

Please include:

  • Order number
  • Customer name
  • Product name
  • Reason for return
  • Photos of the product (if applicable)

Our team will review your request and provide return instructions if approved.

6. Return Shipping

Customers are responsible for return shipping costs unless:

  • The product arrived damaged
  • The wrong product was delivered
  • The issue was caused by KechBeldi


We recommend using a trackable shipping service.

KechBeldi is not responsible for lost return shipments.

7. Inspection of Returned Items


Once we receive your returned item, it will be inspected to ensure it meets our return conditions.


If approved, a refund will be processed.

If not approved, we may refuse the refund or issue a partial refund depending on the item’s condition.

8. Refund Process


Approved refunds will be issued to the original payment method used during purchase.


Processing times may vary depending on your bank or payment provider.

We are not responsible for delays caused by financial institutions.

9. Shipping Fees

Original shipping fees are generally non-refundable, except if:

  • The item received was defective
  • The wrong item was delivered
  • The issue was caused by KechBeldi

10. Damaged or Incorrect Orders


If you receive a damaged or incorrect item, contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Photos of the package
  • Photos of the product
  • Description of the issue


We will review your case and provide a suitable solution (replacement, refund, or store credit).

11. Exchanges


Exchanges may be offered depending on product availability.

To request an exchange, contact us at:

📧 support@kechbeldi.com

12. Cancellation Policy


Orders can only be cancelled before they are processed or shipped.

Once shipped, the order must follow the return procedure.

13. International Returns


International customers may request returns under the same 14-day policy.

Customers outside Morocco are responsible for:

  • Return shipping costs
  • Customs fees
  • Import/export charges related to the return

14. Contact Us

KechBeldi

For any questions regarding returns or refunds, please contact: 📧 support@kechbeldi.com