Kech Beldi FAQ

About Kech Beldi

1. What is Kech Beldi and what makes it unique?

Kech Beldi is an online store specializing in authentic Moroccan handmade decor and artisan-crafted products. We connect customers worldwide with unique pieces inspired by Moroccan culture, traditional craftsmanship, and timeless design.

What makes Kech Beldi unique is our direct collaboration with Moroccan artisans, our focus on handmade quality, and our commitment to preserving traditional techniques passed down through generations.

2. Are Kech Beldi products handmade?

Yes. Most Kech Beldi products are handmade by skilled Moroccan artisans using traditional craftsmanship techniques.

Because each piece is created by hand, small variations in color, texture, shape, or finish may occur. These natural differences make every product unique and authentic.

3. Where are Kech Beldi products made?

Our products are handcrafted in Morocco, mainly by artisans from Marrakech and other regions known for their traditional crafts.

We work with skilled makers specializing in brass and copper work, leather craftsmanship, pottery, textiles, woodwork, and natural fiber creations.

4. Do you work directly with Moroccan artisans?

Yes. Kech Beldi works directly with independent artisans and family workshops across Morocco.

These partnerships help support traditional craftsmanship, create fair opportunities for artisans, and allow us to offer authentic handmade products instead of mass-produced items.

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Products & Materials

5. What materials do you use?

Our collections feature authentic natural materials commonly used in Moroccan craftsmanship, including:

  • Brass and copper
  • Genuine leather
  • Clay and ceramics
  • Wool and textiles
  • Cedar wood
  • Natural fibers such as palm and woven materials

Each material is carefully selected for its quality, durability, and connection to Moroccan artisan traditions.

6. Are handmade products exactly identical to the photos?

We make every effort to display our products accurately.

Since our products are handmade, slight differences in color, patterns, texture, and finishing may occur. These variations are part of the beauty of authentic artisan craftsmanship and make each piece one of a kind.

7. How do I care for Moroccan handmade products?

Care instructions depend on the material.

For leather products, avoid excessive moisture and direct sunlight.
For brass and copper pieces, gentle cleaning helps maintain their natural beauty.
For pottery, wood, and textiles, follow the specific care recommendations provided with your product.

If you need advice for a specific item, our team will be happy to help.

8. Do you offer custom orders?

Yes. We may offer custom orders depending on the product and artisan availability.

If you have a specific size, color, design, or quantity request, contact our team at:

support@kechbeldi.com

We will review your request and discuss available options.

Shipping & Delivery

9. Where do you ship?

We ship from Morocco to customers worldwide using trusted shipping partners such as Barid/Amana and Aramex. If your country is not available at checkout, please contact us at: support@kechbeldi.com

10. Do you offer worldwide shipping?

Yes. We offer worldwide shipping to most countries. If you are unsure whether we ship to your location, please contact us at support@kechbeldi.com before placing your order.

11. How long does delivery take?

Estimated delivery times are:

  • Europe: 7–21 business days
  • USA & Canada: 10–25 business days
  • International: 15–30 business days

Please note that delivery times may vary depending on customs clearance, your destination country, and local delivery services.

12. How much does shipping cost?

Shipping costs are calculated at checkout based on your destination and the shipping method selected. You will see the exact shipping cost before completing your order.

13. Do I have to pay customs fees or import taxes?

Depending on your country's customs regulations, your order may be subject to import duties, taxes, or customs fees. These charges are the responsibility of the customer and are not included in the product or shipping price.

14. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your shipment's progress. If you need assistance tracking your order, please contact us at support@kechbeldi.com and include your order number.

Orders & Payments

15. What payment methods do you accept?

We accept a variety of secure payment methods through Stripe, including:

  • Visa
  • Mastercard
  • American Express
  • Discover (where available)
  • Apple Pay
  • Google Pay
  • Link by Stripe
  • Other local payment methods supported by Stripe, depending on your country and device

All payments are processed securely using industry-standard encryption. We do not store or have access to your payment details. Payment options displayed at checkout may vary depending on your location and device.

16. Is my payment information secure?

Yes. Payments are processed through secure payment providers. Kech Beldi does not store your complete card details on our servers.

17. Do I need an account to place an order?

No. You can place an order as a guest without creating an account.

Creating an account allows you to:

  • View order history

  • Save your information

  • Checkout faster in the future

18. Can I change or cancel my order?

Yes. If you need to change or cancel your order, please contact us as soon as possible at support@kechbeldi.com.

We can only modify or cancel orders before they have been processed or shipped. Once an order has been shipped, it cannot be changed or canceled. If you no longer wish to keep your order after receiving it, you may request a return in accordance with our Refund & Returns Policy.

Returns & Support

19. Can I return my order?

Yes. You may request a return within 30 days of receiving your order. To start a return, please contact us at support@kechbeldi.com with your order number, the reason for the return, and photos of the item if applicable. Our team will review your request and provide return instructions.

20. What if my order arrives damaged?

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at support@kechbeldi.com. Include your order number along with clear photos of the product and its packaging. We will review your case and work with you to provide an appropriate solution, such as a replacement or refund when applicable.

21. How can I contact Kech Beldi?

If you have any questions about your order, shipping, returns, or our products, we're here to help.

Email: support@kechbeldi.com

To help us assist you more quickly, please include your order number (if applicable) and a brief description of your inquiry. Our support team will respond as soon as possible during business hours.